Top 40 CRM Software Revealed
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Web Conferencing White Papers
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Cut Costs and Drive Efficiency of Virtual Teams Technology has increased our mobility and permanently altered the business landscape. Today, we can be virtually anywhere with a few clicks of a mouse. Of course, it's not just having the tools that counts - it's about using them effectively. Download this new research review to discover the benefits of combining Web and audio conferencing to improve team communication, reduce costs and increase efficiency. |
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The Benefits of Computer-Based Audio Conferencing Audio is undergoing a noteworthy transition, thanks to two significant factors: VoIP (Voice over Internet Protocol) and the use of Web conferencing as a business tool. This new white paper takes an in-depth look at the uses and costs of traditional audio conferencing, as well as the multitude of cost and productivity benefits companies realize with computer-based audio conferencing. |
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It's Time To Review - And Renew - Your Telecommuting Policy This new Forrester white paper explores how implementing best practices to create a telecommuting program and standardized policy significantly reduces operational costs and increases employee productivity - a winning combination in a tough economy. |
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The Top Ten Strategies For Managers Of Mobile Workers: Surviving and Thriving in the Emerging Mobile Workforce By 2011, the mobile workforce in the U.S. is expected to reach 120.1 million people. Fortunately, there are many strategies to help managers adapt to developing their mobile teams. And while it requires some tactical changes, management of remote employees can be very rewarding. Download, The Top 10 Strategies for Managers of Mobile Workers, to learn how your organization can embrace this trend. |
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Five Tips for Better Virtual Meetings This new Harvard Management Update provides five proven strategies for delivering productive virtual meetings. From encouraging participant engagement to alternating time zone scheduling, discover how to energize your virtual meetings. |
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GoToAssist White Paper: Driving IT Help Desk Efficiency with Customer Centric Remote Support The IDC predicts that by 2011, 73 percent of the U.S. workforce will be mobile, inevitably increasing the pressure on the IT help desk. That's why more companies are turning to Web-based, customer-centric remote support to support a burgeoning remote workforce. |
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The Rise of Web Commuting "The rise of online meeting and collaboration tools has not only enabled workers to meet with colleagues, customers and prospects from virtually anywhere at any time, it has also increased productivity by reducing time wasted traveling to and from meetings. To understand more about this growing trend, download research brief, The Rise of Web Commuting." |
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The Vital Role of Web Conferencing in Small & Medium Enterprises Everyone knows growing businesses need to expand opportunities while reducing costs, but you might be surprised at how many organizations are using Web conferencing to achieve these goals. Download this Wainhouse Research white paper to find key applications of Web conferencing that could make a big difference to your business. |
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GoToAssist White Paper: Service XRG Customer Intimacy with Assisted Support Self-service continues to rock the support world because it drastically frees up representatives' time and reduces expenses. But are there hidden costs of self-service? |
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GoToAssist White Paper: Ziff Davis Deliver Superior Professional Services Cost-Effectively This new Ziff Davis White Paper examines new strategies for improving operations and exceeding client expectations, despite today's economic climate. Remote service delivery is proving to be a strategic ally in providing premium service to clients while enabling you to cut costs. |
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Taking the Virtual Classroom into the Mainstream and Beyond Training and education executives must confront an array of dramatic market trends in the coming years. While continuous learning and skill development are core concerns in this knowledge-driven era, training departments may be challenged to clearly demonstrate their value, relevance, and impact. |
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The Top 7 Strategies to Guarantee Your Webinar's Success Whether you are a newcomer or a veteran, iLinc has the tools and techniques to make your webinar a qualitative and quantitative success. Our seven must-do strategies will help you prepare an effective webinar and avoid potential mistakes at every stage of the event: before, during and after your presentation. |
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Unified Communications and Collaborations: What Do Workers Want from UCC And How They Can Get It Unified Communications (or simply UC) has undoubtedly been one of the hottest buzzwords in the enterprise communications industry over the past several years. A large number of equipment and application vendors have been promoting their UC solutions, while the topic has become a major fixture at various industry trade shows such as VoiceCon and VON, among others. But what exactly is UC and why has the UC market not
lived up to industry expectations? |
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Leveraging the Value of Conferencing for Unified Communications Unified communications applications are in demand in this increasingly virtual workplace, defined by employees who are located far from their co-workers, managers and direct reports-not to mention partners and customers. UC applications combine a variety of
real-time and asynchronous communications tools in a single, dashboard-like application. The software includes audio conferencing, web conferencing, video conferencing, instant messaging, advanced voice capabilities and presence, as well as integration with e-mail and other productivity applications. All are designed to enhance workers' productivity by allowing them to "click-to-communicate." |
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People + Processes + Technology: Creating a Winning Formula for Customer Support You might have the world's best support professionals or the most sophisticated technologies - but if you don't effectively combine the two, your service and support will be run-of-the-mill or even mediocre. This new SupportIndustry.com white paper explores the critical relationships between people, processes and technology and provides best practices for delivering superior service and support. |
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Supporting Employees Anytime, Anywhere New business demands require a new approach to end-user support. This is leading organizations to a remote service delivery model that leverages the Web and Saas technology. |
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Applying Remote Support Technology for Maximum Impact Remote-support technology is a powerful tool for support delivery. By using remote support, technicians can access the users' desktop to effectively diagnose and resolve the issues. But to yield maximum advantage the remote-support technology must be applied to the right type of problems. This ServiceXRG white paper explores 5 strategic applications of remote support that yield maximum benefit and how to measure their business impact. |
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Best Practices for Making Your Webinar a Success: Engage the Audience Webinars are a cost-effective alternative to in-person meetings, and they allow companies to expand their reach, target more people more often, and deliver a compelling, fully branded experience. Successful webinars can be used to generate and qualify sales leads; seed the market with branded, content-rich messaging; train employees, partners and customers; and drive collaboration and productivity within an organization. |
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How To Choose A Conferencing Provider When choosing a web conferencing provider, you're not just looking for a tool; you're looking for a communications partner. Fortunately, there are dozens of web conferencing providers and services to choose from. You just need to find it. Here's a road map to help get you there. |
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Benefits of Web Conferencing To compete in the global marketplace, businesses must constantly look for ways to streamline operations, reduce costs and boost productivity. This is particularly important in an economic or industry downturn when they often have to perform at their best simply to survive. |
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Leveraging Social Media to Make Your Webinar a Success Webinars are a cost effective alternative to in-person meetings, and they allow companies to expand their reach, target more people more often, and deliver a compelling, fully branded experience. Successful webinars can be used to generate and qualify sales leads; seed the market with branded, targeted messaging; train employees, partners and customers; and drive collaboration and productivity within an organization. |
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Best Practices for Making Your Webinar a Success: Plan, Plan, Plan Webinars are a cost effective alternative to in-person meetings, and they allow companies to expand their reach, target more people more often, and deliver a compelling, fully branded experience. Successful webinars can be used to generate and qualify sales leads; seed the market with branded, targeted messaging; train employees, partners and customers; and drive collaboration and productivity within an organization. |
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Best Practices for Making Your Webinar a Success: Post-Event Evaluation Webinars are a cost effective alternative to in-person meetings, and they allow companies to expand their reach, target more people more often, and deliver a compelling, fully branded experience. Successful webinars can be used to generate and qualify sales leads; seed the market with branded, targeted messaging; train employees, partners and customers; and drive collaboration and productivity within an organization. |
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Webinar Best Practices A successful web event can help strengthen a company's brand awareness, increase exposure in the market, and generate qualified sales leads. If done right, it can elevate an organization’s credibility and reinforce its position as an industry thought leader. However, running a high-profile web event can be intimidating and challenging. |
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Instantly connecting developers across the miles Like a team of star football players, software developers need to keep the communication lines open and work rapidly to move projects toward the goal line. However, the growing reliance on remote programmers means team players are not all on the same playing field, making it much harder to score. Shrinking travel budgets mean remote programmers won't be able to physically come together, increasing pressure on development directors. |
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The Power of Virtual Collaboration in Project Management This eBook will show you how to implement virtual collaboration tools throughout the life cycle of a project to leverage the benefits of collaboration and partnership. |
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A Day In The Life Of A US Information Worker This is a graphical overview of how US information workers (iWorkers) spend their time with computers, smartphones, and key productivity and collaboration tools. It is our first analysis of Forrester's Workforce Technographics® US Benchmark Survey, Q2 2009, a survey of 2,001 US information workers at organizations with 100 or more employees. |
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The Employee Point of View: The Economic Downturn As the current economic downturn worsens, employers are scrambling to trim discretionary spending and, increasingly, to reduce payroll. Layoffs are on the rise in the U.S. workforce, with 651,000 jobs cut in February 2009 for a total of about 4.4 million jobs lost since December 2007. |
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Connecting and Engaging Teams in a Distributed Workforce The economy today is going through a fundamental "reset"-the old rules don't apply anymore. We are seeing a virtual explosion of distributed/mobile/flexible work across all market segments, including large organizations, small businesses, and free agents/entrepreneurs. In fact, our research suggests that fully 15% of the U.S. workforce now spends one or more days a week outside a corporate facility, and we project that number to grow beyond 25% within five years. |
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Leading Virtual Effectiveness - Four strategies for effective communication in a distributed workforce Effective communication and remote relationships are the keys to success in the virtual world. Associates, team members, and clients need to have effective remote relationships in order to thrive in today's continually developing marketplace. |