ChannelReply is a customer service solution designed for online retailers that integrates your eBay and Amazon stores with Zendesk to streamline customer support services. The platform enables users to more easily respond to customer inquiries and share ticket statuses with the client who sent the request, ensuring that no emails or messages get lost or are forgotten.
Help Desk Premier is a help desk solution that employs workflows to help users manage all incoming customer requests. The program logs each new incoming ticket and offers tools to keep all staff members and customers informed of ticket statuses and updates.
Keeping is a customer support software tool that integrates with Gmail and Google Apps to provide a modernized help desk. The platform allows a team to manage customer support activities more efficiently and do so directly from their current mailbox without an external service desk.
LiveChat is customer service and support software that provides live chat, help desk and web analytic functionalities. The platform allows users to create a CSS-customized interface, social media buttons and implement company branding ideas.
Knowing which customer service product is the right fit for your company is a bit more complex than software giants lead users to believe. There are a multitude of areas and focuses special to your business — some platforms may cater to those and others may not. This is the Ultimate Customer Service Showdown: Zendesk vs Desk.com.
Vision Helpdesk is a multi-channel help desk software to centralize all customer conversations via phone, chat, email, web portal, Facebook and Twitter. The platform allows users to automate ticket workflows, set up escalation rules, create alerts and define multiple ticket operations in order to improve customer response times and satisfaction levels.
Subiz is live chat software that provides companies with the tools to answer customer questions, solve customer problems and build customer relationships. The platform supports the utilization of canned responses, chat tags and commands, and records all chat histories.
Provide Support is customer service software that provides users with live chat and visitor monitoring tools. The platform integrates within the user’s existing website, allows customer service agents to manage multiple chat simultaneously, and supports call transfer processes.
MagicDesk is a suite of web-based customer service applications for improved relations and support.
Cayzu is a help desk software solution that streamlines the resolution of all customer service tickets with its task tracking tools. The program integrates with virtually any type of email platform and turns customer emails into cases.