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Read the latest Call Center software articles, news and reviews.
Why Companies Have Slowly Taken To Outsourcing Customer Service
By Alicia Gray | Mar 19 2014
These days customer experience matters a lot to organizations. Improvement in customer satisfaction and their loyalty is of great importance to service providers. Consequently, applying a proper strategy for improving customer satisfaction while outsourcing customer ... Read More
Call Tracking: Choosing a Technology Provider
By Levelwing | Feb 04 2014
Call tracking can be applied to virtually any form of marketing and helps to bring clarity and direction to a marketing plan. Next, let’s address the considerations you must make when setting up call tracking and ... Read More
From the Community: Virtual Call Center Software for an On-Premise Contact Center
By Kiri Picone | Jan 31 2014
This week’s question comes from Keenan W., who asks whether or not virtual call center software would be a good, cost-effective option for his on-premise contact center. We explore both traditional and virtual contact center ... Read More
How Not To Break the Momentum Of Your IVR Services
By Alicia Gray | Nov 28 2013
With companies struggling to juggle customer service and acquisition of new customers, Interactive Voice Response has come to the rescue! As a method of self-service, IVR services facilitate cost reduction and offer improved assistance ... Read More
Virtual Call Centers: The Economical Approach to Customer Service
By Nick Statom | Nov 18 2013
Considering how far technology has come in just the past ten years, it’s rather difficult to imagine why more businesses have yet to embrace the convenience and cost effectiveness of the virtual call center. The ... Read More
Retail Call Centers: The Key to Creating Happy, Loyal Customers
By Alicia Gray | Nov 15 2013
Retailers need to struggle more than ever to retain their present customers. In addition, they also need to attract new customers. This is the reason many retailers have diversified their arenas and explored new channels ... Read More
The VoIP and CRM Duo: Why Their Integration Makes Sense
By Demetrius Turner | Oct 22 2013
Even the most premium of VoIP providers end up reducing telecommunication costs for businesses. Savings aside, a cloud business phone system increases a business’s mobility, scalability and reliability. So, then imagine the revenue and productivity ... Read More
Thinking Differently About Monetizing Telecom Services
By Maarten Ectors | Sep 23 2013
This article from Maarten Ectors examines new innovative ways in which providers can go about monetizing telecom services. Read More
4 Tips to Get the Most Out of Your VoIP Service
By Chris Chang | Aug 07 2013
The advantages that VoIP systems bring to your company far outweigh any of the drawbacks that exist. While there are many perks to switching over to a business VoIP phone service, it’s important to follow ... Read More
The Future of Unified Communications for Contact Centers
By Mitch Perkal | Aug 05 2013
As businesses feel increasing pressure to improve the efficiency of their contact centers, it is imperative that they employ unified communications. For those who are not familiar, unified communications is the process of integrating today’s ... Read More