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Read the latest CRM software articles, news and reviews.
How UserVoice Won CRM Idol 2013
By Mark Aspillera | Dec 20 2013
The final vote tallies came in this Wednesday and UserVoice has come out on top in CRM Idol 2013. UserVoice won out over a total pool of 44 companies, and a shortlist of finalists that ... Read More
From the Community: Main Criteria for Comparing Nonprofit CRM?
By Mark Aspillera | Dec 13 2013
It's easy to slip into the assumption that nonprofit organizations exist on some kind of different plain of existence, business-wise. If you're not out there to turn a profit you don't really have a need ... Read More
How CRM Systems Can Enhance the Customer Relationship Process
By Sarah Parkar | Dec 05 2013
CRM software has become a vital resource. It’s a social media-charged and digitally expanding world in which we live, and your customers are aware of this. This article examines some of the ways in which ... Read More
3 Ways to Use a Real Estate CRM to Generate Referrals and Repeat Business
By Matthew Collis | Dec 04 2013
It costs five times as much money, time, and energy to acquire a new client than to retain an existing one. A loyal client can flow a wealth of referrals and repeat business your way ... Read More
Dreamforce 2013: What to Expect
By Mark Aspillera | Nov 18 2013
It's that time of year again. The holidays are on the horizon, but not before Salesforce.com's annual extravaganza in downtown San Francisco. DreamForce 2013 is, by most accounts, slated to be the biggest the convention ... Read More
Behind the Software Q&A with Thunderhead.com VP of Product and Industry Solutions
By Kiri Picone | Nov 12 2013
Today's CRM solutions must be highly flexible and scalable to meet the demands of customers who conduct business on a number of different platforms and channels. With a true cloud engagement platform, Thunderhead.com has positioned ... Read More
From the Community: Alternatives to Salesforce.com CRM for Small-to-Mid-Size Companies
By Mark Aspillera | Nov 08 2013
With Dreamforce coming up in a few weeks we figured it was as good a time as any to address question of finding serviceable alternatives to Salesforce.com CRM! In his question Kevin M. asks: "What ... Read More
CRM Adoption: Why Give A Chance To Customers To Move Off Track?
By Alicia Gray | Nov 04 2013
In the present scenario customer service has become the new trend with every organization trying to establish a competitive edge in efficient customer service. Moreover, in all likelihood, it's quite possible that one's organization loss ... Read More
The Best-Value CRM Software
By Mark Aspillera | Oct 30 2013
This week we move onto that stalwart of enterprise software, Customer Relationship Management (CRM). Successor to the old low-tech Rolodex, CRM has quickly become a digital home base for many a sales team. In doing ... Read More
The VoIP and CRM Duo: Why Their Integration Makes Sense
By Demetrius Turner | Oct 22 2013
Even the most premium of VoIP providers end up reducing telecommunication costs for businesses. Savings aside, a cloud business phone system increases a business’s mobility, scalability and reliability. So, then imagine the revenue and productivity ... Read More