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Read the latest Cloud CRM software articles, news and reviews.
Don't Use Stone Age CRM: Top 3 Features Your CRM Tools Must Have Today
By Ashley Dotterweich | Jan 10 2013
Implementing CRM software is a great way to get a grip on customer relations and give your business a boost across sales, customer service and all-around organization. But when your software is loaded up with ... Read More
How j2 Global's Cloud Apps Help Small Businesses Run Better
By Amanda Andonian | Nov 26 2012
j2 Global is an organization that’s all about being able to help small businesses be more productive, focusing on mobile apps in particular to deliver on that promise. Read More
Making CRM Simple with Really Simple Systems
By N. Rowan | Oct 22 2012
Perhaps the biggest challenge for CRM vendors is to get users to actually adopt their software. John Paterson, CEO and founder of Really Simple Systems, believes CRM systems tend to be over-complicated. We spoke with ... Read More
Salesforce’s SMB Story: Great Vision, But a Complicated Plot Line
By Laurie McCabe | Oct 02 2012
“Why can’t business software be as easy to use as buying a book on Amazon?” Hilary Koplow-McAdams, President of Salesforce.com’s Commercial Division, told the crowd at the Dreamforce 2012 SMB keynote. Read More
The Evolution of CRM: Then vs. Now
By James Sullivan | Sep 27 2012
The history of customer relationship management is about as old as the drive to keep professional records. You could argue that it predates the Egyptian scribes who kept their records on papyrus, and includes the ... Read More
Gist Contact Management Shutting its Doors on September 15th
By Amanda Andonian | Aug 23 2012
The Gist contact management solution is officially shutting down on September 15th as the development team focuses more on RIM products. Read More
Workbooks CRM Delivers a Complete View of Business in the Cloud
By Darlene Lin | Aug 19 2012
Workbooks CEO John Cheney discusses how Workbooks helps SMEs gain a complete view of their business, why CRM projects fail, and how Workbooks sets itself apart from other cloud CRM offerings. Read More
The Search for a New CRM, Part 2: Researching Solutions
By Darlene Lin | Jul 18 2012
In this second installation of our “Search for a New CRM” series, we research and discuss possible alternatives to our current CRM system, Zoho. Our needs have been identified and desired solution features outlined; the ... Read More
Pipedrive Co-Founder Urmas Purde Wants to Do More Than CRM
By N. Rowan | Jun 18 2012
Pipedrive wants to do more than CRM: they want to help companies sell better. Co-founder Urmas Purde joins us for a discussion on CRM - what it is and what it can be, what the ... Read More
Highrise: CRM Made Simple
By Darlene Lin | May 31 2012
Looking for a system to manage your contacts, but need something more than a simple address book and less than a fully-featured CRM system? Highrise may be the solution you’re looking for. Launched in 2007, ... Read More