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Read the latest IT Help Desk software articles, news and reviews.
Does My Business Need Service Desk Software?
By Kristin Crosier | Apr 25 2014
You think your business needs a service desk platform, but then you Google service desk and suddenly aren’t so sure - help desk, service desk, IT help desk - what does it all mean? If ... Read More
Improve Your Help Desk after a Conference
By SunView Software | Feb 15 2013
Conferences are great. It’s a great time to be part of a business that is ready to embrace change and make a difference. Unfortunately, what tends to happen more often than not is the “high” ... Read More
Why and How to Use ITIL to Standardize Processes across the Enterprise
By SunView Software | Nov 28 2012
With the expansion of the ChangeGear platform to include fully customizable modules, SunView Software is helping companies integrate their line of business processes with the ITIL-based framework. The modules have customizable workflow to match existing ... Read More
From the Community: Picking the Right Help Desk Software
By James Sullivan | Sep 26 2012
Join us for a detailed look at questions asked by members of the Business-Software.com Community. Today’s question comes from Simeon A., in Redwood City, CA, who says, “I’m looking for a Help Desk solution with ... Read More