CRM Software
Research and reviews for enterprise CRM software and CRM companies
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Customer relationship management, or CRM, software helps businesses better organize, interact with and respond to their clients. A CRM solution simplifies customer communications by streamlining engagement efforts, coordinating outreach to existing and potential clients and building optimized campaign strategies. Browse the best customer relationship management products with Business-Software.com’s free Top 40 CRM Software report on top-rated CRM software solutions specific to business size, delivery model and platform accessibility. Businesses managing a sizeable customer base will benefit from implementing customer relationship management software to help streamline and organize interaction processes, with market-specific products available for small business CRM needs and enterprise-scale customer relationship management alike. Among the top-rated CRM software products are:- Salesforce.com CRM
- Microsoft Dynamics CRM
- SugarCRM
- Zoho CRM
Articles
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Industry-Specific CRM
Industry-Specific CRM Articles
5 of the Best CRM for Insurance Companies
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The best CRM for insurance companies is easy to use and adopt. We uncover 5 of the top solutions your insurance agents will love using.
The 5 Top Automotive CRM Software in 2014
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While car dealerships can get by with tweaking a CRM solution to fit their needs, many businesses opt for an automotive-specific CRM solution. Here are the top automotive CRM solutions your business should consider.
Augmented Reality (AR) in CRM: How AR Can Enhance Customer Support & Field Service
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Augmented Reality (AR) in CRM: How AR Can Enhance Customer Support & Field Service Introduction: Augmented Reality (AR) is often associated with gaming and marketing demos, but its role in enterprise business software is growing rapidly. In the field of Customer Relationship Management (CRM), AR is no longer a futuristic gimmick—it’s ... (more)
Top CRM Software for Nonprofit Organizations
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No matter what type of business or industry, if you deal with clients and customers, chances are a CRM system can help you better manage your customer relationships. Nonprofit organizations have unique needs that demand a CRM solution that fits their requirements. CRM for nonprofit solutions can help your organization create committed constituents, raise funds, and more.
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Small Business CRM Tools
Small Business CRM Tools Articles
5 Social CRM Tools Designed for Small Businesses
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Social CRM enables companies to better listen and engage with customers through popular social channels. The truth is that a social CRM tool can be really useful for your promotional efforts -- if you know how to properly utilize it. Read on to discover the top social CRM tools designed for small businesses.
The Best-Value CRM Software
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This week we move onto that stalwart of enterprise software, Customer Relationship Management (CRM). Successor to the old low-tech Rolodex, CRM has quickly become a digital home base for many a sales team. In doing so it's also become one of the indelible icons of enterprise software in general. If the first generation of enterprise software proliferation was driven by ERP and MRP then CRM was almost certainly the mascot for the second.
Zoho vs Nimble: Two SMB-Friendly CRM Providers Duke It Out
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Any small business searching for software to manage their contacts, lead cycle and other key sales tasks will undoubtedly come across the names of leading vendors almost as soon as the hunt begins. And while each of these software providers offers a great CRM platform, not all are well suited for the average SMB. We’ve selected two of our top picks for small business CRM platforms to battle it out below: Zoho vs Nimble.
Workbooks CRM Delivers a Complete View of Business in the Cloud
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Workbooks CEO John Cheney discusses how Workbooks helps SMEs gain a complete view of their business, why CRM projects fail, and how Workbooks sets itself apart from other cloud CRM offerings.
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Top CRM Software Vendors
Top CRM Software Vendors Articles
Salesforce vs SAP: A Clash of Two Enterprise CRM Titans
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Two CRM vendors that excel at enterprise-scale tools for large sales teams and departments are Salesforce and SAP. But in a head-to-head battle, who will come out on top? Let’s take a look at what each platform offers in five major categories of functionality in this showdown of enterprise CRM software: Salesforce vs SAP.
5 Alternatives to Microsoft Dynamics CRM
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Working with Microsoft Dynamics is a lot like dining at your local go-to restaurant: it adequately satisfies your cravings, but you can’t help but wonder if there might be a better alternative out there. The popular platform may perform well for most business types, but is it right for your business needs? Check out these 5 alternatives to Microsoft Dynamics CRM.
David or Goliath: A 2014 Overview of the Top CRM Vendors
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Comparing top CRM software vendors is a bit like matching David against Goliath, or huge vendors like Salesforce against emerging solutions like UserVoice. Here’s a comprehensive look at the Davids and Goliaths from the top CRM vendors.
Zoho vs Nimble: Two SMB-Friendly CRM Providers Duke It Out
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Any small business searching for software to manage their contacts, lead cycle and other key sales tasks will undoubtedly come across the names of leading vendors almost as soon as the hunt begins. And while each of these software providers offers a great CRM platform, not all are well suited for the average SMB. We’ve selected two of our top picks for small business CRM platforms to battle it out below: Zoho vs Nimble.
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Trends in CRM Software
Trends in CRM Software Articles
AI CRM vs Traditional CRM: The Complete 2025 Comparison Guide
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The customer relationship management landscape has undergone a revolutionary transformation with the integration of artificial intelligence across Marketing, Sales, and Service departments. As businesses evaluate their CRM options in 2025, understanding the fundamental differences between AI-enhanced and traditional CRM systems has become critical for competitive survival and customer engagement excellence. What ... (more)
The 7 Features of Enterprise CRM that Your Business Needs
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What specific functions should larger businesses and corporate departments consider when evaluating the CRM marketplace? Let’s take a look at the 7 features of enterprise CRM that will prove most valuable to companies juggling a large number of customers and prospects.
SFA vs CRM Software: How Do the Two Platforms Match Up?
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The time has come to make a decision: sales force automation (SFA) or customer relationship management (CRM). See how the two match up in this head-to-head of SFA vs CRM.
7 Essential Features of Mobile CRM Software
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Desktop CRM software helps maintain a smooth relationship between a business and its customers, but without mobile accessibility, it limits customer interactions to the desktop and restricts employee usage. With this dilemma in mind, let’s discuss the most essential aspects of mobile CRM software to ensure you avoid missing crucial features.
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Popular CRM Solutions
Salesforce Sales Cloud
Salesforce’s Sales Cloud is the world’s number one sales application. This solution stores and manages the vital information sales teams need to better connect with customers.
NetSuite CRM+
NetSuite CRM+ provides robust customer relationship management (CRM) abilities, which includes marketing automation, sales force automation (SFA), customer service and support, as well as flexible customization—all wrapped up in their cloud CRM solution. Unlike CRM solutions typically on the market, NetSuite CRM+ also includes sales performance management, partner management, order management, and marketing effectiveness capabilities within their solution as standard features.
Sage CRM
Sage CRM is the leading supplier of business management solutions to small and medium businesses. Sage CRM software helps manage critical sales, marketing and customer service activities every day. Sage CRM has a solution that can meet the individual needs of your business and accelerate your business growth.
C2CRM
C2CRM is a customizable yet powerful CRM solution that is built without the cost and complexity of a “high-end” product. C2CRM delivers real-time information about leads, prospects and customers, streamlining the sales, marketing and customer service processes.
Gold-Vision CRM
Gold-Vision is a CRM software solution that helps users consolidate all customer, prospect and lead data into a centralized database. The solution is fully exchange/outlook and gmail compatible, enabling all emails to and from customers and prospects to be tracked and recorded. As users interact with customers and leads, the system can log email details, set up events on calendars and maintain note diaries.
Zoho CRM
Zoho CRM is CRM software that enables users to identify the best times to reach out to customers, engage across multiple channels, and provides actionable insights across the entire industry. The platform allows users to interact with customers via phone, live chat, email, social media and in-person, as well as tracks all conversation histories in a centralized place.
