CRM Software
Research and reviews for enterprise CRM software and CRM companies
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Customer relationship management, or CRM, software helps businesses better organize, interact with and respond to their clients. A CRM solution simplifies customer communications by streamlining engagement efforts, coordinating outreach to existing and potential clients and building optimized campaign strategies. Browse the best customer relationship management products with Business-Software.com’s free Top 40 CRM Software report on top-rated CRM software solutions specific to business size, delivery model and platform accessibility. Businesses managing a sizeable customer base will benefit from implementing customer relationship management software to help streamline and organize interaction processes, with market-specific products available for small business CRM needs and enterprise-scale customer relationship management alike. Among the top-rated CRM software products are:- Salesforce.com CRM
- Microsoft Dynamics CRM
- SugarCRM
- Zoho CRM
Articles
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Industry-Specific CRM
Industry-Specific CRM Articles
The 5 Top Automotive CRM Software in 2014
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While car dealerships can get by with tweaking a CRM solution to fit their needs, many businesses opt for an automotive-specific CRM solution. Here are the top automotive CRM solutions your business should consider.
What to Look for in Real Estate CRM Software
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In real estate, good relationships and a strong client base are everything -- making it imperative that your agency's CRM software effectively track every step along the way. Whether you choose to modify a standard CRM platform or invest in a specialized solution for real estate agencies is up to you, but there are pros and cons to each. Below we outline what to look for in real estate CRM software, whether you opt for a standard system or a specialized one.
4 Real Estate-Specific CRM Solutions Your Agents Will Adore
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Buying real estate-specific CRM software for your business can improve communication between agents and buyers, reduce redundant processes and help your agency close more deals.
Top CRM Software for Nonprofit Organizations
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No matter what type of business or industry, if you deal with clients and customers, chances are a CRM system can help you better manage your customer relationships. Nonprofit organizations have unique needs that demand a CRM solution that fits their requirements. CRM for nonprofit solutions can help your organization create committed constituents, raise funds, and more.
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Small Business CRM Tools
Small Business CRM Tools Articles
Contactually: Social CRM That Works Right in Your Inbox
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With the amount of complexity that's going into CRM systems these days, it's easy to lose sight of the segment's original purpose: to help an organization keep track of its customer relationships. Contactually, a cloud-based CRM service, aims to bring CRM back on track by integrating relationship-building into your email inbox, the tool you use the most throughout the day. We talked to CEO Zvi Band about the Contactually philosophy of CRM.
How to Use Microsoft Excel for CRM
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Learn the basics, and you'll be ready to use Excel for CRM. Here we will look at how you can turn Excel into a powerful CRM system with minimal effort and maximum efficiency.
Mobile Business Apps: Base CRM Review
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Running a business efficiently and effectively is a tall order when your workforce consists of you and a few others, especially when a lot of business software out there is built for large teams and enterprises. Future Simple, a Chicago-based company originally founded in Israel, set out to tackle that very problem with their web-based CRM solution, Base.
The Small Business Tools for Success
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In order to achieve fast-growing success, small businesses need all the help they can get when first starting out. To utilize your time as efficiently as possible, it’s essential to have talented people and efficient business processes. While these platforms can vary slightly depending on the type of business you ... (more)
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Top CRM Software Vendors
Top CRM Software Vendors Articles
From the Community: What's the Best-Rated CRM?
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This week’s community question featured in our From the Community blog series comes from William D C, who asked, “What’s the best-rated CRM?” Our top-rated CRM software comparison list includes Salesforce.com Sales Cloud, Microsoft Dynamics CRM and Zoho CRM.
Top CRM Software for Enterprise-Sized Companies
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Large companies have unique challenges, and they need more robust solutions to handle operations. CRM software is one such area where enterprises can better excel with systems designed for their more expansive needs. Review our picks for the top CRM software for enterprises.
Salesforce vs SAP: A Clash of Two Enterprise CRM Titans
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Two CRM vendors that excel at enterprise-scale tools for large sales teams and departments are Salesforce and SAP. But in a head-to-head battle, who will come out on top? Let’s take a look at what each platform offers in five major categories of functionality in this showdown of enterprise CRM software: Salesforce vs SAP.
David or Goliath: A 2014 Overview of the Top CRM Vendors
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Comparing top CRM software vendors is a bit like matching David against Goliath, or huge vendors like Salesforce against emerging solutions like UserVoice. Here’s a comprehensive look at the Davids and Goliaths from the top CRM vendors.
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Trends in CRM Software
Trends in CRM Software Articles
AI CRM vs Traditional CRM: The Complete 2025 Comparison Guide
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The customer relationship management landscape has undergone a revolutionary transformation with the integration of artificial intelligence across Marketing, Sales, and Service departments. As businesses evaluate their CRM options in 2025, understanding the fundamental differences between AI-enhanced and traditional CRM systems has become critical for competitive survival and customer engagement excellence. What ... (more)
The 7 Features of Enterprise CRM Your Business Needs (2026)
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The 7 features of enterprise CRM that matter in 2026: a unified customer view, opportunity management, AI analytics, collaboration, security and governance, integration, and cloud scale.
3 Outdated CRM Features That Will Die Out Soon
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CRM evolves continues to evolve, and as with any form of evolution, there are things we don't need - aspects ofCRM systems that have simply fallen by the wayside. Let's look at three outdated CRM features that are on their way out - simply because we just don't need them any more - and what the reason is for their demise.
6 Sales Tools to Hack Your CRM
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There’s no way around it- there’s no such thing as the perfect CRM software. Yet jumping to a new CRM system can be a hassle. With these 6 sales tools, you can can hack your CRM solution and get more from the software you already use.
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View All Blog Posts
Top CRM Blog Posts
Salesforce vs HubSpot (2026): Which CRM Wins for You
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Salesforce vs HubSpot compared for 2026: an independent, weighted head-to-head on ease of use, features, pricing and AI, with clear picks by business type and real 2026 pricing.
AI CRM for Customer Onboarding: Using Intelligent Workflows to Improve Handoffs and Time to Value
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Many companies focus AI CRM investment on the sales cycle, but one of the highest-impact opportunities begins after the deal closes. Customer onboarding is where expectations become reality. It is also where many organizations lose momentum. Sales promises are not always transferred clearly. Stakeholder context gets lost. Onboarding teams re-ask ... (more)
AI CRM for Territory Planning: How Smarter Account Allocation Improves Rep Productivity and Coverage
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Territory planning has a major effect on sales performance, but many organizations still manage it with static rules, spreadsheets, and annual assumptions that become outdated quickly. Accounts shift, segments evolve, buying patterns change, and rep capacity fluctuates. The result is uneven coverage, hidden whitespace, and missed revenue opportunities. AI CRM ... (more)
AI CRM for Channel Sales: Managing Partners, Pipelines, and Indirect Revenue More Intelligently
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Indirect revenue is difficult to manage well. Channel programs depend on distributors, resellers, referral partners, service partners, and alliances that operate outside the direct sales organization. That creates limited visibility into customer conversations, delayed pipeline updates, inconsistent partner engagement, and frequent conflict over ownership. AI CRM for channel sales helps ... (more)
Popular CRM Solutions
Salesforce Sales Cloud
Salesforce’s Sales Cloud is the world’s number one sales application. This solution stores and manages the vital information sales teams need to better connect with customers.
NetSuite CRM+
NetSuite CRM+ provides robust customer relationship management (CRM) abilities, which includes marketing automation, sales force automation (SFA), customer service and support, as well as flexible customization—all wrapped up in their cloud CRM solution. Unlike CRM solutions typically on the market, NetSuite CRM+ also includes sales performance management, partner management, order management, and marketing effectiveness capabilities within their solution as standard features.
Sage CRM
Sage CRM is the leading supplier of business management solutions to small and medium businesses. Sage CRM software helps manage critical sales, marketing and customer service activities every day. Sage CRM has a solution that can meet the individual needs of your business and accelerate your business growth.
C2CRM
C2CRM is a customizable yet powerful CRM solution that is built without the cost and complexity of a “high-end” product. C2CRM delivers real-time information about leads, prospects and customers, streamlining the sales, marketing and customer service processes.
Gold-Vision CRM
Gold-Vision is a CRM software solution that helps users consolidate all customer, prospect and lead data into a centralized database. The solution is fully exchange/outlook and gmail compatible, enabling all emails to and from customers and prospects to be tracked and recorded. As users interact with customers and leads, the system can log email details, set up events on calendars and maintain note diaries.
Zoho CRM
Zoho CRM is CRM software that enables users to identify the best times to reach out to customers, engage across multiple channels, and provides actionable insights across the entire industry. The platform allows users to interact with customers via phone, live chat, email, social media and in-person, as well as tracks all conversation histories in a centralized place.