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Read the latest Small Business CRM software articles, news and reviews.

Guarding Against Exuberance: Why Deal Scoring Helps Sales

Guarding Against Exuberance: Why Deal Scoring Helps Sales

By Anindya Chatterjee | Nov 29 2017

All salesmen are optimistic -- it's in their nature, which is why they are in sales. They honestly believe, till the last hour, that their deal will close. Even when the evidence piles up against ... Read More

Zoho vs Nimble: Two SMB-Friendly CRM Providers Duke It Out

Zoho vs Nimble: Two SMB-Friendly CRM Providers Duke It Out

By Kristin Crosier | Sep 23 2015

Any small business searching for software to manage their contacts, lead cycle and other key sales tasks will undoubtedly come across the names of leading vendors almost as soon as the hunt begins. And while ... Read More

How to Use Microsoft Excel for CRM

How to Use Microsoft Excel for CRM

By Greg Fisher | May 27 2014

Learn the basics, and you'll be ready to use Excel for CRM. Here we will look at how you can turn Excel into a powerful CRM system with minimal effort and maximum efficiency. Read More

4 CRM Tools for SMBs You've Never Heard Of (But Should Be Using)

4 CRM Tools for SMBs You've Never Heard Of (But Should Be Using)

By Kristin Crosier | May 16 2014

Recent shifts in the CRM market are paving the way for a new generation of affordable, flexible, multifaceted sales platforms. Below, we explore four such examples of cutting-edge sales tools that your SMB might consider. Read More

Lessons from the Banana Stand Cafe: SMB Software on a Budget

Lessons from the Banana Stand Cafe: SMB Software on a Budget

By Ashley Dotterweich | May 15 2014

Without skimping on functionality, we found a combination of both free and affordable software solutions to build a complete SMB software experience. View our infographic made exclusively for #SMBweek, then check out our other premium ... Read More

Why Let Customer Management Be A Hurdle?

Why Let Customer Management Be A Hurdle?

By Alicia Gray | Jan 22 2014

Ideally the management of customer relationships involves combining technology and business strategy for identifying, acquiring and retaining valuable customers. However, this is only possible after the analysis of information collected during transactions like purchases and ... Read More

The Underutilized and Under-Appreciated Part of CRM: Microsoft Outlook?

The Underutilized and Under-Appreciated Part of CRM: Microsoft Outlook?

By Anindya Chatterjee | Feb 19 2013

Why talk about such an old hat piece of software like Outlook? This exclusive from Anindya Chatterjee goes into how teaming up Outlook with your CRM can benefit your sales force automation processes. Read More

Empower Your Sales Team with Stride's Deal Management

Empower Your Sales Team with Stride's Deal Management

By Deniz Kuypers | Feb 04 2013

Stride is not your everyday CRM system: rather than doing contact management, the company provides a software solution for deal management, allowing salespeople to more effectively focus on revenue-generating opportunities rather than mindlessly entering contact ... Read More

Contactually: Social CRM That Works Right in Your Inbox

Contactually: Social CRM That Works Right in Your Inbox

By Mark Aspillera | Nov 14 2012

With the amount of complexity that's going into CRM systems these days, it's easy to lose sight of the segment's original purpose: to help an organization keep track of its customer relationships. Contactually, a cloud-based ... Read More

SugarCRM Product Deep Dive

SugarCRM Product Deep Dive

By Deniz Kuypers | Oct 08 2012

The Business-Software.com editorial team recently said down with SugarCRM for an in-depth look at their popular CRM solution for small businesses. Read on to learn more about the various pros and cons of SugarCRM to ... Read More