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Five9 Call Center Support Review

Product Snapshot

Product Pricing

The platform cis offered in annual or month-to-month contaracts.

Technology

Five9 Call Center Support is a SaaS solution and requires no additional hardware for installation.

Customer Focus

Five9 works with businesses of all sizes in various industries.

Select Customers

Siemens, NetSuite, firstSTREET, American Support and Gateway One.

View Vendor's Product Page

About Five9 Call Center Support

Five9 Call Center SupportFive9 Call Center Support is a helpdesk platform designed to make customer service more strategic for businesses and improve customer service experience. The application can positively impact customer loyalty and the bottom line and reduce Average Handle Time and improve First Contact Resolution with advanced contact center tools.

The software has the ability to maximize up- and cross-sell opportunities with the ability to route interactions efficiently to agents. The platform has an easy-to-use agent desktop helps agents resolve customer problems quickly and has special supervisor features that include silent monitoring, whisper coaching, chat and barge-in.

 

About Five9
The company was founded in 2001 and is headquartered in San Ramon, CA.

Five9 Call Center Support Key Features

  • Positively impact customer loyalty and the bottom line
  • Reduce Average Handle Time and improve First Contact Resolution with advanced contact center tools
  • Maximize up- and cross-sell opportunities with the ability to route interactions efficiently to agents
  • Easy-to-use agent desktop helps agents resolve customer problems quickly
  • Supervisor features include: silent monitoring, whisper coaching, chat and barge-in