Five9 provides an all-inclusive suite of on-demand tools for small to global call centers serving in customer service, tech support, collections, disaster recovery and notification capacities across a wide variety of industries. Deployment time is lightning fast—often taking as little as 48 hours—and includes features and modules for service level management, process integration, outsourcing protocols, as well as business intelligence data that drives the Five9 solutions database.
Five9 was conceived in 2001 by five entrepreneurs who left the call center industry’s lead company to form their own company based on the up-and-coming SaaS and VOIP technologies. Both technologies proved more cost efficient than the old models, and Five9 immediately passed that savings on to its customers. Now nearly 400 employees strong, Five9 original San Ramon offices have expanded across the globe to places like Russia and the Philippines to serve its tens of thousands of customers. Five9 was founded on the five nines of telecommunications reliability, and remains committed to that rule today.
New World of Customer Expectations White Paper provided by Five9 Companies need to provide customer service that surpasses the competition. They need to realign their culture and technology in order to drive the maximum value out of their investments (making employees more productive, and extending current capital expenditures to capture the highest value).
Roadmap for Selecting a Contact Center Infrastructure Solution White Paper provided by Five9 The time has come to acquire, replace or upgrade your contact center solution and supporting applications. It’s a buyer’s market, due to the maturation of cloud-based contact center infrastructure providers who have entered the market with competitive offerings. Take advantage of this opportunity by including both premise-based and cloud-based solutions in your contact center infrastructure selection process. While this may add some complexity to your financial and technical analysis, it greatly expands your options and improves your negotiating leverage.