Web Help Desk ITSM Review
SaaS and on-premise versions
Mid-Size Business, Enterprise, Multi-National Enterprise
Burton, Harvard University, U.S. Air Force, Cisco, PBS, Aramark, Lockheed Martin
About Web Help Desk ITSM
Web Help Desk ITSM is one of the earliest examples of a fully web-based help desk solution. The program applies best practices of the Information Technology Infrastructure Library (ITIL).
About Web Help Desk
Having gotten its start in 1998, Web Help Desk is one of the earliest developers of web-based help desk solutions.
Web Help Desk ITSM Key Features
Compatible with Windows, OSX, Linux, and Unix
Server-side database support: SQL, MySQL, Oracle, OpenBase SQL, PostgreSQL, FrontBase
Communication and correspondence with two-way email and ticket-issue integration
Help Desk management functions
Account management with LDAP and active directory sync
SLA management and ticket life cycle tracking
Knowledge base management tools
Centralized CMDB repository
Approval workflow/change management
Billing & parts management
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