Omar, you could look at BPMonline CRM. The system is powerful, easy to use and customize.
What makes BPMonline stand out from the rest of CRM solutions is a professional business process management engine to design, automate, monitor, and supervise business processes.
The solution is delivered at an incredibly inexpensive price point – just $35 / month / seat.
For the past 18 months we were listed in Gartner CRM vendor guide and have won several prestigious awards, including TMC CRM Excellence Award, CRM Watchlist 2012, and Customer Service Rising Star.
Give it a try at http://www.bpmonline.com/autologin?locale=en
All the best!
Hi Omar, it depends what industry you're in. For real estate, IXACT Contact is one of the best CRMs in the industry.
If you want to use CRM as a Sale Tool (not just "address book") I recommend OnaPageCRM (www.onepagecrm.com). OnePageCRM is a lightweight CRM with an unique bullet-proof follow up. Core concept is that you manage your contacts in a dynamic list of sales actions. This keeps you focused on what needs to be done to push a deal forward. System with its sales focus, minimal set up and intuitive user interface actually helps to sell as oppose to being just tool to keep your data about contacts up-to-date.
Moreover you can integrate OnePageCRM with accounting, marketing, ticketing software to automate processes - then it becomes a core of your company's eco system.
Hello, and yes, like Mattew mentioned for different industries you'll be able to find different CRM solutions with different center. Some rely on high sales management while others focus on contact management, complex business intelligence or social presence. I don't know which CRM representative is the best, but two months ago Capterra shared an infogprahic about the most popular CRM vendors.
If you're looking for affordable solution for SMB with user-friendly interface, then consider webCRM's solution.