In an existing-legacy IT environment with disparate data sources, what is the ideal product that can wrap-around for a good customer care solution?
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Automatic Call Distribution (ACD).If you’ve experienced the frustration of being connected to one or more unhelpful call center agents, you’ll understand why automatic call distribution is such a valuable call center feature.
Yes. Obviously there are 15+ <a href="https://businessparagon.com/remedy-alternatives"BMC Remedy Alternatives.
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