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I need a helpdesk software that allow for mutiple technician assignments per ticket

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In other words I need to be able from time to time to assign a ticket to more than 1 technician from different tech groups (service and/or network, etc.).

asked by Glenda O.  –  April 9, 2013

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Helpdesk is a quickly growing segment in the software industry and there are a wealth of good options available for small and medium businesses. To start, take a look at our list of the top 5 cloud help desk solutions and check the helpdesk section of our product finder for a complete list of vendors. Also, you may be interested in reading our Behind the Software Q&A with JitBit, a leading helpdesk provider.

answered by Michael Tauscher  –  April 9, 2013
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You may want to check Deskero at www.deskero.com.

It allows you to formally assign a ticket to one technitian, but you can put in CC other operators that can manage the ticket, reply, give advice so it is like you assigned it to them!

I hope you like it ;)

answered by Nunzia F.  –  October 1, 2013
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try www.azuredesk.co

answered by AzureDesk S.  –  June 7, 2016

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