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what are your top 5 or 10 metrics use to support a service desk

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what call metrics are being collected to ensure that your help-desk is operating efficiently

asked by William E.  –  April 15, 2013

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I wrote an article that addresses this question. Have a look at http://www.onsoft.co.za/business-metrics-itsm/. This may partly address your question.

Let me know if you need any more information.
Ryan

answered by Ryan D.  –  August 11, 2016
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Ways to use Desk .To boost your customer support strategy, take a left and right-brain approach. They can be identified quickly with great helpdesk software.In some ways, more support tickets can feel good.

answered by Anushka C.  –  October 17, 2016

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