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What Should I Consider When Evaluating ITSM Software?

asked by sureshkumar r.  –  July 13, 2014

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What do you need the tool to do right now?To what degree does the tool meet these requirements? Ideally, you should separate ‘must haves’ from ‘nice to haves’ – any software that can’t meet all of your must-have requirements should be dropped from your shortlist.The degree to which each ITSM toolset meets the ‘nice to haves’ provides a way to compare the relative strength of each toolset being considered.

answered by Anushka C.  –  October 21, 2016

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