C2 Enterprise Help Desk Review
Product Snapshot
Technology
On-premise
Customer Focus
Small to medium businesses
Select Customers
Agropur, Butler University, CGI, Desjardins, Dessau, Garda, Lassonde, McGill University, Mega, Orange, Saputo, Ubisoft
About C2 Enterprise Help Desk
C2 Enterprise Help Desk is a service desk solution that simplifies the way IT departments centralize an organization’s service requests. C2 Enterprise Help Desk is easily implemented, without disrupting everyday workflows. The software includes complex processing automation, email gathering and analysis, and it’s ITIL-compliant.
Founded in 2000, C2 Innovations is headquartered in Quebec, Canada.
C2 Enterprise Help Desk Key Features
- End-to-end request log
- Automated follow-up
- Modules for management, design, custom fields, API management
- Grouping and filters
- Customizable tree diagrams
- Email tags
- Batch processing
- Shared knowledge base
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