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Research and reviews for enterprise CRM software and CRM companies

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About CRM Software

About CRM Software

Customer relationship management, or CRM, software helps businesses better organize, interact with and respond to their clients. A CRM solution simplifies customer communications by streamlining engagement efforts, coordinating outreach to existing and potential clients and building optimized campaign strategies. Browse the best customer relationship management products with Business-Software.com’s free Top 40 CRM Software report on top-rated CRM software solutions specific to business size, delivery model and platform accessibility. Businesses managing a sizeable customer base will benefit from implementing customer relationship management software to help streamline and organize interaction processes, with market-specific products available for small business CRM needs and enterprise-scale customer relationship management alike. Among the top-rated CRM software products are:
  • Salesforce.com CRM
  • Microsoft Dynamics CRM
  • SugarCRM
  • Zoho CRM
  • Industry-Specific CRM

    Industry-Specific CRM Articles

    The 5 Top Automotive CRM Software in 2014

    The 5 Top Automotive CRM Software in 2014

    While car dealerships can get by with tweaking a CRM solution to fit their needs, many businesses opt for an automotive-specific CRM solution. Here are the top automotive CRM solutions your business should consider.

    5 of the Best CRM for Insurance Companies

    5 of the Best CRM for Insurance Companies

    The best CRM for insurance companies is easy to use and adopt. We uncover 5 of the top solutions your insurance agents will love using.

    Top CRM Software for Nonprofit Organizations

    Top CRM Software for Nonprofit Organizations

    No matter what type of business or industry, if you deal with clients and customers, chances are a CRM system can help you better manage your customer relationships. Nonprofit organizations have unique needs that demand a CRM solution that fits their requirements. CRM for nonprofit solutions can help your organization create committed constituents, raise funds, and more.

    From the Community: Best CRM for Education

    From the Community: Best CRM for Education

    CRM isn't just for the sales team anymore. As of late CRM has been picked up by marketing, nonprofit donor management and other fields as a tool for keeping track of their outreach campaigns. This week we look at two potential choices when looking for potential solutions in the field of CRM for education.

  • Small Business CRM Tools

    Small Business CRM Tools Articles

    How to Use Microsoft Excel for CRM

    How to Use Microsoft Excel for CRM

    Learn the basics, and you'll be ready to use Excel for CRM. Here we will look at how you can turn Excel into a powerful CRM system with minimal effort and maximum efficiency.

    Batchbook: Helping Small Businesses Grow with Social CRM

    Batchbook: Helping Small Businesses Grow with Social CRM

    BatchBlue's Batchbook is a small business CRM solution designed for smaller-scale companies. A co-founder of the Small Business Web, a non-profit for open API start-ups, CEO Pamela O'Hara believes all software should be open and integrated, so that small businesses can have access to the same functionality as large enterprises.

    The No-Cost Office, Part 4: 5 Free CRM Solutions You'll Actually Want to Use

    The No-Cost Office, Part 4: 5 Free CRM Solutions You'll Actually Want to Use

    CRM, the tool for keeping track of sales leads and existing clients has been at the forefront of many of the trends that have swept business software from cloud hosting to mobile app extensions to open source. Here we share five free CRM systems (one of the best trend waves yet for CRM users), who they're good for and why we love them.

    The Best-Value CRM Software

    The Best-Value CRM Software

    This week we move onto that stalwart of enterprise software, Customer Relationship Management (CRM). Successor to the old low-tech Rolodex, CRM has quickly become a digital home base for many a sales team. In doing so it's also become one of the indelible icons of enterprise software in general. If the first generation of enterprise software proliferation was driven by ERP and MRP then CRM was almost certainly the mascot for the second.

  • Top CRM Software Vendors

    Top CRM Software Vendors Articles

    David or Goliath: A 2014 Overview of the Top CRM Vendors

    David or Goliath: A 2014 Overview of the Top CRM Vendors

    Comparing top CRM software vendors is a bit like matching David against Goliath, or huge vendors like Salesforce against emerging solutions like UserVoice. Here’s a comprehensive look at the Davids and Goliaths from the top CRM vendors.

    Top CRM Software for Enterprise-Sized Companies

    Top CRM Software for Enterprise-Sized Companies

    Large companies have unique challenges, and they need more robust solutions to handle operations. CRM software is one such area where enterprises can better excel with systems designed for their more expansive needs. Review our picks for the top CRM software for enterprises.

    5 Alternatives to Microsoft Dynamics CRM

    5 Alternatives to Microsoft Dynamics CRM

    Working with Microsoft Dynamics is a lot like dining at your local go-to restaurant: it adequately satisfies your cravings, but you can’t help but wonder if there might be a better alternative out there. The popular platform may perform well for most business types, but is it right for your business needs? Check out these 5 alternatives to Microsoft Dynamics CRM.

    From the Community: What's the Best-Rated CRM?

    From the Community: What's the Best-Rated CRM?

    This week’s community question featured in our From the Community blog series comes from William D C, who asked, “What’s the best-rated CRM?” Our top-rated CRM software comparison list includes Salesforce.com Sales Cloud, Microsoft Dynamics CRM and Zoho CRM.

  • Trends in CRM Software

    Trends in CRM Software Articles

    7 Essential Features of Mobile CRM Software

    7 Essential Features of Mobile CRM Software

    Desktop CRM software helps maintain a smooth relationship between a business and its customers, but without mobile accessibility, it limits customer interactions to the desktop and restricts employee usage. With this dilemma in mind, let’s discuss the most essential aspects of mobile CRM software to ensure you avoid missing crucial features.

    6 CRM Software Trends To Watch Through 2016

    6 CRM Software Trends To Watch Through 2016

    CRM tools will continue to evolve over the next two years as companies make long-term investments in customer care. Through 2016, expect to see features like digital disruption and brand journalism play a role in the expanding market.

    The 7 Features of Enterprise CRM that Your Business Needs

    The 7 Features of Enterprise CRM that Your Business Needs

    What specific functions should larger businesses and corporate departments consider when evaluating the CRM marketplace? Let’s take a look at the 7 features of enterprise CRM that will prove most valuable to companies juggling a large number of customers and prospects.

    Don't Use Stone Age CRM: Top 3 Features Your CRM Tools Must Have Today

    Don't Use Stone Age CRM: Top 3 Features Your CRM Tools Must Have Today

    Implementing CRM software is a great way to get a grip on customer relations and give your business a boost across sales, customer service and all-around organization. But when your software is loaded up with a ton of great features, it can be easy to let useful features slip through the cracks. We’ve consulted with CRM experts and bloggers to bring you the top underutilized CRM features that you should tap into to unlock your CRM system's full potential.

  • View All Blog Posts

    Top CRM Blog Posts

    7 Essential Features of Mobile CRM Software

    7 Essential Features of Mobile CRM Software

    Desktop CRM software helps maintain a smooth relationship between a business and its customers, but without mobile accessibility, it limits customer interactions to the desktop and restricts employee usage. With this dilemma in mind, let’s discuss the most essential aspects of mobile CRM software to ensure you avoid missing crucial features.

    The 7 Features of Enterprise CRM that Your Business Needs

    The 7 Features of Enterprise CRM that Your Business Needs

    What specific functions should larger businesses and corporate departments consider when evaluating the CRM marketplace? Let’s take a look at the 7 features of enterprise CRM that will prove most valuable to companies juggling a large number of customers and prospects.

    Top CRM Software for Enterprise-Sized Companies

    Top CRM Software for Enterprise-Sized Companies

    Large companies have unique challenges, and they need more robust solutions to handle operations. CRM software is one such area where enterprises can better excel with systems designed for their more expansive needs. Review our picks for the top CRM software for enterprises.

    SFA vs CRM Software: How Do the Two Platforms Match Up?

    SFA vs CRM Software: How Do the Two Platforms Match Up?

    The time has come to make a decision: sales force automation (SFA) or customer relationship management (CRM). See how the two match up in this head-to-head of SFA vs CRM.

Popular CRM Solutions

Zoho CRM

Zoho CRM

Zoho CRM has launched over 20 web-based applications in less than a decade starting with a powerful, user-friendly and scalable top CRM solution.

Salesforce Sales Cloud

Salesforce Sales Cloud

Salesforce’s Sales Cloud is the leading sales application with capabilities to store and manage the information needed to better serve customers.

Infor Epiphany

Infor Epiphany

Infor Epiphany is a comprehensive top CRM software solution that helps customers leverage CXM, MRM and social CRM across the enterprise.

GoldMine CRM

GoldMine CRM

GoldMine CRM software is a complete solution built with comprehensive sales automation, marketing automation and contact management features.

NetSuite CRM+

NetSuite CRM+

NetSuite CRM+ provides robust customer relationship management abilities, which includes marketing automation, sales force automation, and customer support.

ClaritySoft CRM

ClaritySoft CRM

ClaritySoft CRM is a powerful, yet cost effective, solution built with only the best and most commonly used functions for CRM, SFA, and contact management.

Top CRM Experts